Project

Benefits/ gains

Goals met

Date Completed

Team/ Department

Kudos to…..

OIT services dashboard

A webpage that serves as a dashboard to show the current state of OIT services has been implemented: itdashboard.sulross.edu

Increase Customer Empowerment

Improve Effectiveness and Efficiency

Increase Customer Satisfaction

Improve Ease of use: Make an existing process simple

Increase Knowledge Management

9/28/2011

Information Security

John Sanders

Software download site

A central website from where licensed software could be downloaded and installed. Open only to OIT staff.

Increase Automation;

Increase Sustainability;

Improve Effectiveness and Efficiency;

Improve Security;

Improve Ease of use: Make an existing process simple;

Increase Knowledge Management

2/1/2012

Information Security

John Sanders

Change Control process

Online change management and approval process has been setup and is being followed to maintain audit controls when changes are made to the operational state of IT infrastructure and services.

Improve Effectiveness and Efficiency;

Increase Resiliency and Availability;

Improve Security

Increase Customer Satisfaction;

Increase Knowledge Management

3/1/2012

Information Security

John Sanders

Lobo Lookout

The emergency notification system for SRSU has been implemented and tested. UDPS and staff from President’s office have been trained on using this system.

Improve Security;

Improve Ease of use: Make an existing process simple;

Increase Automation

3/23/2012

Enterprise Application Services

Sajitha Jayakrishnan

Web Time Entry - RGC

This Self Service feature eliminates the use of paper timesheet and the reduces the time of timesheet

Increase Customer Empowerment

Increase Automation

Increase Sustainability

Improve Effectiveness and Efficiency

Improve Ease of use: Make an existing process simple

4/1/2012

Enterprise Application Services

Gail Collier

Panopto

This is a Digital lecture capture system that has been procured thru the Post-Bac title V grant. Panopto will be incorporated and integrated into the Learning Management System (Blackboard) along with Adobe captivate. There will be training sessions on how to use Panopto and Adobe captivate. As part of the training sessions we will assist faculty with developing online courses and incorporating these technologies into online and distance instruction.

Increase Automation;

Improve Effectiveness and Efficiency;

Improve Ease of use: Make an existing process simple;

Improve Instruction (service and delivery)

4/1/2012

Infrastructure Services

Greg Freidline

Oracle 11g migration

Banner is now on a supported platform of Oracle

Increase Resiliency and Availability;

Improve Security

4/15/2012

Enterprise Application Services

Liliana Mason

Integrated computer management system: Manage Engine

Install and deploy Manage Engine across all four campuses to manage University owned computers remotely and efficiently. Set standard configurations and deploy software remotely via the manage engine console. Reduce response time to faculty and staff for computer issues and install software on lab and customer computers remotely.

Increase Customer Empowerment;

Increase Automation;

Increase Sustainability;

Improve Effectiveness and Efficiency;

Increase Resiliency and Availability;

Improve Security;

Increase Customer Satisfaction;

Improve Ease of use: Make an existing process simple;

Improve Instruction (service and delivery);

Increase Knowledge Management

5/1/2012

Infrastructure Services

Greg Freidline

Ghost Imaging process

Ghost is a product that can be used to cut down time needed for installation and setup a computer by 75%. The product is ready for use and a pristine image has been built for deployment.

Increase Automation;

Increase Sustainability;

Improve Effectiveness and Efficiency;

Increase Customer Satisfaction;

Improve Ease of use: Make an existing process simple

5/1/2012

Infrastructure Services

Paula Arredondo

Network switch upgrades

Upgrade the network (switching) backbone in academic buildings (Alpine campus) with up-to-date hardware that is resilient.  This will reduce network outages and improve network communication speeds when accessing OIT services like Blackboard, Banner and Email while on-campus

Increase Customer Empowerment

Increase Resiliency and Availability;

Improve Security;

Increase Customer Satisfaction

05/21/2012

Infrastructure Services

John Rayburn, Paula Arredondo

Server Virtualization

Reduced costs, management overhead, and improved sustainability by consolidating physical servers and hardware.

Increase Automation;

Increase Sustainability;

Improve Effectiveness and Efficiency;

Increase Resiliency and Availability;

Improve Ease of use: Make an existing process simple

5/27/2012

Infrastructure Services

Greg Freidline

Exchange 2010 upgrade

All faculty and staff email have been upgraded to Exchange 2012 and the mailbox limits have been raised from 512 MB to 2GB and the attachment limit has been raised from 15MB to 25MB.

Increase Customer Empowerment;

Increase Automation;

Improve Effectiveness and Efficiency;

Increase Resiliency and Availability;

Increase Customer Satisfaction;

Improve Ease of use: Make an existing process simple;

Improve Instruction (service and delivery)

5/27/2012

Infrastructure Services

Greg Freidline

Banner  Patches and upgrades

Banner is up-to-date. All 70 patches installed

Increase Resiliency and Availability;

Improve Security

6/4/2012

Enterprise Application Services

Liliana Mason

Barracuda anti-spam firewall

Upgraded the ageing anti-spam filter and consolidated 4 SMTP servers into a single smart host. Functionality improves email security, anti-virus at the perimeter and end user access to manage SPAM. Restricts transmission of PII data.

Improve Ease of use: Make an existing process simple;

Improve Security;

Increase Automation;

Increase Sustainability;

6/6/2012

ISO

John Sanders

Directory Migration

Improved accuracy of data. Eliminated redundancy in functionality. Increase use of Banner.

Increase Sustainability;

Improve Ease of use: Make an existing process simple

6/15/2012

Enterprise Application Services

Michael Barrera

Employee Personnel action forms

Convert employee action forms from paper process to electronic format using Banner functionality

Increase Sustainability;

Improve Ease of use: Make an existing process simple

Increase Automation;

7/1/2012

Enterprise Application Services/ HR/ Budget

Tanya, Gail, Liliana

Firewall upgrades

Firewalls placed in a high availability configuration to avoid internet outages in the event of one of the firewalls malfunctions

Increase Customer Empowerment;

Increase Automation;

Improve Effectiveness and Efficiency;

Improve Security;

7/30/2012

Infrastructure Services

John Rayburn

Wireless upgrades

Increase wireless coverage on all four campuses (Alpine, Uvalde, Eagle-pass and Del Rio) while enhancing security and resiliency. All campus sites use the same SSID and are centrally controlled.

Improve Ease of use: Make an existing process simple;

Improve Security;

Increase Automation;

Increase Sustainability;

Increase Resiliency and Availability;

8/1/2012

RGC-OIT operations

Joseph Langford and Paula Arredondo

Helpdesk/ LTAC

The outsourced helpdesk is now in-house and staffed with SRSU staff. The new customer service unit is called LTAC and customers can avail support via walk-in, phone, or remote.

Increase Customer Satisfaction;

Increase Automation;

Improve Effectiveness and Efficiency;

Increase Customer Empowerment;

Improve Instruction (service and delivery);

Increase Knowledge Management

8/12/2012

Customer Service and Instructional Technology

Charity Chaszar and Karen Eisenach

Password Reset system and Banner ID lookup

LoboPass has been implemented and can help customers reset their passwords or lookup their Banner ID.

Increase Customer Satisfaction;

Increase Automation;

Improve Effectiveness and Efficiency;

Increase Customer Empowerment;

Improve Instruction (service and delivery);

Increase Knowledge Management

8/15/2012

ISO

John Sanders

Computer Refresh

Replace Sul Ross campus computers that are at the end of life cycle with new computers.

Increase Resiliency and Availability;

Increase Customer Satisfaction;

9/1/2012

Customer Service and Instructional Technology

Charity Chaszar and Adam Heidrick

Migrating Student email from Postfix to Exchange 2012

All students are on Exchange 2010 with increased storage and additional functionality.

Increase Customer Satisfaction;

Increase Automation;

Improve Effectiveness and Efficiency;

Improve Ease of use: Make an existing process simple;

9/1/2012

Infrastructure Services

Greg Freidline

DE rooms upgrade: RGC

12 DE classrooms on 3 sites in RGC have been upgraded with HD equipment and control panels.

Increase Customer Satisfaction;

Increase Automation;

Improve Effectiveness and Efficiency;

Increase Resiliency and Availability;

Improve Instruction (service and delivery);

Increase Knowledge Management

9/1/2012

RGC-OIT

Joseph Langford

OIT website

Design of new OIT website that is services oriented on Drupal platform is complete. This site will be used as a model site in trainings during content migration.

Increase Customer Satisfaction;

Improve Effectiveness and Efficiency;

Improve Ease of use: Make an existing process simple;

9/26/2012

Enterprise Application Services

Archana Dash and Adam Heidrick

Phone upgrades and set up of SRST

Completed upgrading ageing phone infrastructure at RGC and configure the setup in such a way that connectivity is not lost incase Alpine campus goes dark

Increase Customer Satisfaction;

Increase Automation;

Improve Effectiveness and Efficiency;

Increase Resiliency and Availability;

Improve Instruction (service and delivery);

Increase Knowledge Management

9/14/2012

RGC-OIT

George Hernandez and Joseph Langford

Security Awareness Training

Implement “Securing the Human” security awareness sessions.

Improve Security;

Increase Knowledge Management;

Increase Resiliency and Availability;

11/2/2012

ISO

John Sanders

Learning Management System

Recommendation submitted to EC.

Increase Customer Satisfaction;

Increase Automation;

Improve Effectiveness and Efficiency;

Increase Resiliency and Availability;

Improve Instruction (service and delivery);

Increase Knowledge Management

12/18/2012

LMS taskforce

Members of LMS taskforce

Banner Relationship/ Communication management

Increase enrollments and communications with student recruitment and retention. Develop campaigns for student recruitment.

Increase Automation;

Improve Effectiveness and Efficiency; Improve Ease of use: Make an existing process simple; Increase Customer Empowerment

12/18/2012

Enterprise Application Services

Mohammad Obiedat

Application Check Status

Banner has been configured and setup to provide an online system/ website where students can go to a webpage and check the status of their application.

Increase Customer Satisfaction;

Increase Automation;

Improve Effectiveness and Efficiency;

Increase Customer Empowerment;

Increase Sustainability;

12/18/2012

Enterprise Application Services

Mohammad Obiedat

Banner reporting instance

An ad-hoc clone to run Argos so that the production instance is not impacted due to queries.

Increase Automation;

Improve Effectiveness and Efficiency; Improve Ease of use: Make an existing process simple; Increase Customer Empowerment

Improve Security;

12/30/2012

Enterprise Application Services

Mohammad Obiedat

Website migration

Innovative framework and strategic positioning: The new website has a modular framework affording us tactical flexibility to expand and incorporate futuristic internet-enabled technologies and web-applications in the areas of social networking and mobility. Currently we have incorporated Facebook, YouTube, Twitter, Flickr and RSS feeds.

Unified-voice platform: Alpine and RGC are on the same site. In the new model, faculty and staff (stakeholders) as content managers are empowered to manage content on their own and successfully communicate success stories of our University and System to our customers, community, prospective students, shareholders (governmental agencies, donors, alumni, etc.) and reporting agencies.

Branding toolbox for consistency: We created and established a branding toolbox for the new website (http://www.sulross.edu/page/1183/branding-toolbox), so that all content managers could use consistent colors, logos, images, etc.

Open source: The website is built using a free open source content management system (CMS), Drupal.

Organizational inclusivity: The design of the website is such that content is easily accessible (by customers) and manageable (by stakeholders). 100 content managers across the 4 campuses were trained, all of whom contributed content and updated their respective webpages.

Increase Customer Empowerment;

Increase Automation;

Increase Sustainability;

Improve Effectiveness and Efficiency;

Increase Resiliency and Availability;

Improve Security;

Increase Customer Satisfaction;

Improve Ease of use: Make an existing process simple;

Improve Instruction (service and delivery);

Increase Knowledge Management;

2/1/2013

Enterprise Application Services

Archana Dash

Banner roadmaps and health check

Roadmaps and the health check reports for Banner with recommendations from Ellucian consultants have been submitted to EC for further review and action.

Increase Sustainability;

Improve Effectiveness and Efficiency;

Increase Resiliency and Availability;

Improve Security;

4/16/2013

Enterprise Application Services and Ellucian

Mohammad Obiedat

Replace Display units and associated programming in RGC-ITV classrooms

Replace ageing display units in ITV classrooms in RGC.

Increase Customer Empowerment;

Increase Automation;

Increase Sustainability;

Improve Effectiveness and Efficiency;

Increase Resiliency and Availability;

Customer Satisfaction;

Improve Ease of use: Make an existing process simple;

Improve Instruction (service and delivery);

3/15/2013

OIT-RGC

Joseph Langford

Touchnet: Payment plan and e-bill

Provide an online portal for students and parents to pay fees using crdit cards, debit cards and ACH.

Increase Customer Empowerment;

Increase Automation;

Increase Sustainability;

Improve Effectiveness and Efficiency;

Increase Resiliency and Availability;

Improve Security;

Increase Customer Satisfaction;

Improve Ease of use: Make an existing process simple;

Improve Instruction (service and delivery);

5/21/2013

Finance and Enterprise Application Services

Mohammad Obiedat and Oscar Jimenez.