OIT Outage Log

Outage Log Dashboard
Building/Campus System/Category Problem Description Impact Time/Date Down Time/Date Restored Resolution Scheduled (Yes/No)
All campuses Banner WSS System Down Faulty UPS No access to Banner WSS 2012-06-06 21:30:00 2012-06-07 09:27:00 Unit manually powered on N
Alpine Phone Access to Campus AT&T Fiber Cut in Marfa All POTS phone service off-line 2012-06-01 15:00:00 2012-06-01 21:00:00 AT&T repaired cut fiber in Marfa N
All campuses Web page Server corruption All users have no access to web page phone directory 2012-05-09 14:00:00 2012-05-10 14:00:00 Created new server, restored database from backups N
All campuses All server access Storage Device Failure All users 2012-04-17 11:30:00 2012-04-17 12:25:00 Recovered storage device N
All campuses Student Email Students unable to login All student email users 2012-03-29 10:00:00 2012-03-29 11:11:00 corruption on Linux passwd file. investiigating cause. N
GPC/Alpine Electrical Changeover of a 15amp circuit to a 20amp circuit Power off in building means no services available 2012-03-26 16:00:00 2012-03-26 16:10:00 Power restored after installation Y
MAB/Alpine Electrical Changeover of a 15amp circuit to a 20amp circuit Power off in building means no services available 2012-03-22 16:00:00 2012-03-22 16:09:00 Power restored after installation Y
All campuses Network LEARN ISP Planned Outage All campus services unavailable 2012-03-08 00:01:00 2012-03-08 06:00:00 LEARN ISP restored connections bringing up all campus services Y
All campuses Network Shutdown of all network services due to campus power outage caused by blown power transformer behind ACRC building All campus services unavailable 2012-03-05 17:10:00 2012-03-06 01:30:00 After power was restored, orderly restoration of services was completed N
All campuses drupal CMS server server is down while we restore a snapshot server unavailable 2012-02-29 15:00:00 2012-02-29 21:09:00 restored from backup N
All campuses Virtual Server 2 CPU detected fault - initiated reboot of server All campus services temporarily stopped 2012-02-21 12:30:00 2012-02-21 12:30:05 Services transferred to other 2 VM servers. Repairs needed to Virtual Server 2 and scheduled N
All campuses Network Juniper Port Issue All campus services unavailable 2012-02-16 13:29:00 2012-02-16 13:44:00 Configuration rolled back to prior working config N
All campuses Network LEARN ISP Planned Outage All campus services unavailable 2012-02-01 00:01:00 2012-02-01 02:35:00 LEARN ISP restored connections bringing up all campus services Y
All campuses Network LEARN ISP Planned Outage All campus services unavailable 2012-02-16 00:01:00 2012-02-16 05:00:00 LEARN ISP restored connections bringing up all campus services Y
All campuses Blackboard Blackboard Services Issue Blackboard access unavailable 2012-01-30 10:14:00 2012-01-30 10:23:00 Services restarted N
Ferguson Hall Network Juniper Switch Installation Temporary outage of network services in Ferguson Hall 2012-01-24 21:00:00 2012-01-24 21:40:00 New Juniper switches installed and tested. All network services restored. Y
Alpine Campus Network Switch OS Upgrade Intermittent Bldg Outage 2012-01-20 22:00:00 2012-01-20 23:15:00 OS Update Installed in Bldg Switches Y
RGC Del Rio Campus Network Firewall Issue All RGC Campuses 2012-01-20 08:15:00 2012-01-20 08:55:00 Rebooted Firewall N
BAB/Alpine Network Fiber Tranceiver Failure all campuses 2012-01-06 11:55:00 2012-01-06 15:55:00 Port Bypass N
all campuses Wildenthal Library system SaaS migration Library system unavailable 2011-12-20 07:00:00 2011-12-21 18:00:00 Migration complete Y
All campuses Email Update firmware on Anti-Spam Firewall spam/virus protection offline 2011-12-19 06:26:00 2011-12-19 06:51:00 Updated firmware, rebooted and brought back online Y
Alpine Campus Network Upstream provider issue Internet down at alpine campus. 2011-12-15 15:50:00 2011-12-15 15:52:00 Upstream provider problem resolved. N
Alpine-BAB Network Maintenance Phones, Network in BAB 2011-12-02 23:30:00 2011-12-02 23:35:00 Maintenance complete Y
Alpine Network Intermittent WAN connectivity All Internet Services 2011-12-02 10:00:00 2011-12-02 10:25:00 Regional outage caused by Time Warner Router in San Antonio N
Uvalde, Eagle Pass, and Del Rio Network Intermittent WAN connectivity All RGC Services 2011-12-02 08:25:00 2011-12-02 10:25:00 Regional outage caused by Time Warner Router in San Antonio N
All Campuses Phone System Users were unable to forward phones from handset All campuses 2011-11-30 16:30:00 2011-11-30 17:20:00 reboot server N
All campuses Network Emergency maintenance by service provider All external network down 2011-11-16 00:01:00 2011-11-16 02:00:00 Provider finishes emergency maintenance Y
Residential Living office/Alpine Network Hardware failure, Network connectivity lost, phones lost Office outage 2011-11-14 08:46:00 2011-11-14 09:19:00 Transceiver replaced N
Upstream Network Alpine campus Internet connectivity lost,RGC Internet connectivity lost All campuses 2011-11-11 08:25:00 2011-11-11 08:42:00 Routing table updated N
Upstream Network Alpine campus Internet connectivity lost,RGC phone and network connectivity to Alpine lost Alpine campus, some RGC services 2011-11-10 13:29:00 2011-11-10 15:46:00 Service provider hardware failure N
Upstream Network Alpine campus Internet connectivity lost Alpine campus 2011-11-10 11:02:00 2011-11-10 11:12:00 LEARN Network failure N
All campuses E-Mail Exchange All Exchange users 2011-11-09 03:00:00 2011-11-09 08:00:00 Windows update resulting in service failing to restart N
All campuses Network/Systems DNS change libit, lobopac, owa 2011-11-08 21:00:00 2011-11-08 23:00:00 Updated DNS settings to move systems onto LEARN network Y
All campuses System update update SAN All systems except Banner 2011-11-06 22:00:00 0000-00-00 00:00:00 Flashed firmware to latest version Y
BAB/Alpine Network SAN lost connectivity to network All campuses 2011-10-22 22:00:00 2011-10-22 23:00:00 Shutdown systems, reset SAN network N
BAB/Alpine Environmental AC Failure None 2011-10-15 21:00:00 2011-10-16 14:30:00 AC Repaired N
Physical Plant, Instruction Technology, Graves Pierce, Gallego, Lobo Village Network Switch Failure Alpine Campus 2011-10-14 10:30:00 2011-10-14 12:00:00 Replaced switch N
Uvalde Environmental AC Failure Uvalde Campus 2011-09-23 08:00:00 2011-09-26 12:00:00 Replaced AC parts N