Performance Metrics

Strategic Projects

(Last Academic Year to Present)
In Progress: 5
Completed: 18
 

Dashboards

Services: Operational status of mission critical services.
Outages: Log of planned and unplanned outages.

 

 

 

 

 

 

Key Performance Indicator

 

# of staffs (Alpine+RGC+Ellucian)

24 + 20 students

# of projects in progress

5

Website management

Drupal (Open-source)

Mailbox size/Email

2048MB

Stability and availability of the network

99.99%

Stability and availability of phones (Internal)

99.99%

Customer Service

(97% resolution rate)

Dashboards, Metrics and Service Level Agreements

10+

Bandwidth to the Internet

150 Mbps

Virtualization (servers)

57

Wireless Arrays

56

Organization and staffing

Mixed - 75% Internal 25% Contract

Emergency Notification System

3100 participants