OIT Organization Structure
The Office of Information Technology (OIT) oversees all technology related matters at Sul Ross State University. The mission for OIT is to empower the customer and introduce innovation and automation with a keen focus on sustainability, ease of use, increased customer satisfaction, reliability and bridge the gap between pedagogy and technology. OIT constists of five distinct units: Customer Service and Instructional Technology, Infrastructure Services, Enterprise Application Services, Information Security and RGC-OIT operations. Our staff are located on all 4 campuses: Alpine, Del Rio, Uvalde and Eagle Pass. In Alpine we have offices in the Academic Computer Resource Center (ACR), Briscoe Administration Building, and the Bryan Wildenthal Memorial Library.
Customer Service and Instructional Technology (CSIT)
Director: Ms. Lillian "Charity" Chaszar
The department of Customer Service and Instructional Technology (CSIT) in the Office of Information Technology assists with technology needs via the OIT helpdesk, support counters and open access computer labs. Staffs in CSIT are trained to assist you with computer and technology related matters. CSIT provides training to faculty and staff on various instructional technologies such as Blackboard. CSIT manages and maintains the LTAC Solutions Center that provides information and instruction on various services delivered by OIT. CSIT is also responsible for the technology in classrooms and assists Federal Grant groups in supporting ITV rooms. There are two open access computer labs on the Alpine campus that are open to all faculty, staff and students. One lab is in ACR 106 and the other is on the 2nd floor of the Bryan Wildenthal Memorial Library. More information on hours of operation and other information about the labs can be accessed here.
You can reach us via the OIT LTAC helpdesk by calling extension 8888 on-campus or from off Campus, dial 432-837-8888. Toll free 1-888-837-2882.
Enterprise Application Services (EAS)
Director: Mr. Mohammad Obiedat
The department of Enterprise Application Services (EAS) in the Office of Information Technology manages and supports application development for the University’s Enterprise Resource Planning System (ERP) and Website/ Web resources. Staffs in EAS are engineers and programmers who develop and integrate applications for automation and smooth processing of information across all systems that are utilized by faculty, staff, and students. EAS serves as the central contact point for students, faculty, and staff using the Banner system, which is the academic and administrative information system. This system is used for processing prospective and current students, financial aid, finance, advancement, and employee records. Our 24/7 Banner Self Service allows students to register for classes, pay tuition and fees, and access their records at their convenience. For more information on Banner Self-Service, click here.
EAS develops, supports and manages web services, which include the management of the University’s web site, content management system, online custom forms, automated workflows, etc. For more information on Web Services, please click here.
Director: Greg Freidline
The Infrastructure Services department in OIT maintains and administers the University’s computing infrastructure including but not limited to the Data Center, Network, Wireless, Internet, Firewalls, Server-farm, Telecommunications, and other infrastructure related technologies. Other services that we offer include VPN, Email, online storage, and server management. Staff in Infrastructure Services are trained and certified to support the voice, data and video infrastructure for the University. More information about the services we offer can be accessed here.
Information Security Office (ISO)
Information Security Officer: Mr. John Sanders
The Information Security Office in OIT is responsible for ensuring the confidentiality, integrity and availability of the University’s computing and informational assets. The Information Security Officer drafts and enforces security controls and policies that protect personnel records and matters that require protection and compliance as per federal, state and industry regulations such as FERPA, HEOA, PCI, etc. Some services administered by the ISO are firewall policies, VPN, anti-malware solutions and anti-spam filters. From time to time the ISO conducts security awareness sessions and training for students, faculty and staff. The ISO conducts events such as the PC clinic during the security awareness month in October. For more information on Security Awareness, click here.
Rio Grande College (RGC) OIT Operations
Director: Mr. Joseph Langford
The Rio Grande College (RGC) OIT operations is the department in OIT that manages and oversees the technology infrastructure and support for the RGC campuses. All services delivered for all sites at SRSU are centralized; however, trained and certified staff at RGC provide hands-on support for technology issues that may be computer, network, telecom. or software related. RGC OIT operations manages 3 computer labs and 12 distance learning/ITV classrooms spread throughout the Del Rio, Uvalde and Eagle Pass campuses. For information on labs. and ITV classrooms, click here.