The SRSU Blackboard Online Support Desk is where faculty can direct all your Blackboard questions or requests. For instance, if you are the instructor of record for a Blackboard courses and need to add a TA, GA, or additional instructor to your course(s), merge course sections, need help with course copying content, need help with using a Blackboard feature in your course (such as Collaborate Ultra), etc., contact the Online Support Desk.
The Blackboard technical support desk is open 24 hours a day/7 days a week for your convenience. To reach the support desk:
- By calling 888.837.6055
- Via email blackboardsupport@sulross.edu
Don’t hesitate to request a web-conference one-on-one with an ID!
SRSU BLACKBOARD FACULTY RESOURCES & SUPPORT NEWS – UPDATED FOR WEEK OF August 18, 2025
SPOTLIGHT ON: Fall 2025 Digital Educator Certification Cohort Dates – Enrollment is now open! Register Today!
Fall DEC Cohort: 09/15/25 – 11/17/25 (8 of 10 SRSU seats available)
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Fall 2025 Using Generative AI in Teaching & Learning Certification Cohort Date: Enrollment is now open! Register today!
AI Cohort: 10/13/25 – 11/07/25 (10 SRSU seats available)
(FOR MORE INFO SEE #2 BELOW)
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———— WEEKLY SRSU FACULTY BLACKBOARD NEWSLETTER————
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1) BLACKBOARD ULTRA SUPPORT & “BY APPOINTMENT” ONE-ON-ONE SESSIONS.
SRSU Blackboard Admin & Support Tim Parsons -tim.parsons@sulross.edu
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-ALSO AVAILABLE TO ALL SRSU FACULTY- Digital Teaching How-to By Appointment
If you can’t make the times for some of our Digital Teaching Webinars or don’t see what you want listed in our offerings, why not sign up for a “By Appointment” session with an Instructional Development team member? Use our convenient form and let us know what you’d like to go over and when you have availability. Schedule By Appointment sessions for yourself, your program, or even your entire department!
Register for a By Appointment session TODAY for:
- Migrating old content to Bb Ultra
- Course Design
- Plan/Design Your Program
- Technology Integration
- Accessibility
- Much more!
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-For Course Content Copying into Summer Courses:
For a “How-To” on doing this yourself please view the SRSU Blackboard Ultra Fall 2024 – Fall 2025 – Quickstart and Overview Video.
Ultra course copy topic covered by video timecode: 56:50 to End min – Course Copying into your Summer Ultra Bb Shell
blackboardsupport@sulross.edu can ALSO assist in course-copying content into your summer semester course shells from a previous Bb courses!
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2) Fall 2025 DIGITAL EDUCATOR CERTIFICATION COHORT (formerly Online Course Redesign and Faculty Certification)
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Fall DEC Cohort: 09/15/25 – 11/17/25 (8 of 10 SRSU seats available) Register Here!
- Build organized and navigable courses that support student success.
- Apply effective instructional design principles to promote active learning.
- Foster meaningful communication and collaboration among students.
- Create multimedia-rich content that enhances engagement.
- Design and implement assessments aligned with clear learning objectives.
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ALSO AVAILABLE SOON FOR FALL 2025:
USING GENERATIVE AI IN TEACHING & LEARNING COHORT
In this dynamic and innovative course, “AI in Teaching and Learning,” educators will embark on a transformative journey into the realm of artificial intelligence (AI) and its profound impact on the field of education. This course is designed to empower educators with the knowledge and skills to leverage AI technologies effectively in various aspects of teaching and learning.
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Fall AI Cohort: 10/13/25 – 11/07/25 (10 SRSU seats available)! Register Here!
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3) Fall 2025 FACULTY DEVELOPMENT SERIES FOR QUALITY MATTERS
Are you looking to improve the quality of your online courses while earning a stipend? We’re excited to announce the Summer 2025 Faculty Development Series for Quality Matters. This program is designed to support faculty in delivering high-quality, engaging online instruction using the nationally recognized Quality Matters (QM) Rubric.
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Dates: Self-paced
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Pre-requisite: APPQMR Training
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Stipend: $500
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Dates: Self-paced
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Pre-requisite: Completion of QM Self Review 1.0
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Stipend: $250
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4) REGISTER NOW @ SHSU Online – AUGUST BLACKBOARD ULTRA & DIGITAL TEACHING WEBINARS
All August digital teaching webinars are now available for free registration
If you missed any of the free webinars over the spring/summer so far, visit the SRSU Faculty Central “Teaching Online with Blackboard” Organization Site to find webinar recordings and slide decks / resources (SEE: #4 Below)
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5) ULTRA WEBINAR RECORDINGS AVAILABLE in the Faculty Central “Teaching Online with Blackboard” Organization Site
To access our Faculty Central “Teaching Online with Blackboard” instructor resource site within Blackboard:
Choose the “Teaching Online with Blackboard” link in your “SRSU Faculty Central” module on the institutional landing page.
Inside the ToWB site you’ll find:
NEW – Effective Assessment in the Age of AI
NEW – Insightful Grading & Feedback (NEW)
… and so much more in the new SRSU “Teaching Online with Blackboard” instructor resource site!
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Videos on new Ultra features – A new YouTube video playlist has been put together by SHSU Online covering significant new Bb Ultra features this past fall including a new Content Designer for Ultra documents, as well as another great new feature, the ability to Convert a File into a content block in an Ultra document.
To see the whole playlist of episodes: New Features For Ultra in Fall 2024 – Highlights
For More on AI in Blackboard, watch this TSUS/SHSU video series: The AI Design Assistant for Blackboard Learn Ultra
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Students can access their SRSU Blackboard Student Support / Orientation site within Blackboard from the SRSU landing page:
Choose the “SRSU Student Central – Blackboard Student Support / Orientation” link in the “SRSU Student Central” module at the top of our landing page.
**A Blackboard Student Support Orientation site link has been added to all fall 2025 Blackboard Ultra course shells!**
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7) BLACKBOARD SUMMER/FALL 2025 COURSE INFORMATION & SUPPORT INFO:
2025 Blackboard course shells are set to automatically become available to students on their first official class day and are set to automatically become unavailable to students a week after the final official class day.
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FULL SUMM TERM – SRSU2025SUMM1 – Full summer session Blackboard courses will automatically open on the first class day (05/28/2025) and will automatically close a week after the final class day (08/13/2025) on 08/20/2025.
SUMM 1 TERM – SRSU2025SUMM4 – 1st summer session Blackboard courses will automatically open on the first class day (05/28/2025) and will automatically close a week after the final class day (07/02/2025) on 07/09/2025.
SUMM 2 TERM – SRSU2025SUMM6 – 2nd summer session Blackboard courses will automatically open on the first class day (07/07/2025) and will automatically close a week after the final class day (08/13/2025) on 08/20/2025.
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FALL 16-WEEK TERM – SRSU2025FALL – Full fall session Blackboard courses will automatically open on the first class day (08/25/2025) and will automatically close a week+ after the final class day (12/10/2025) on 12/19/2025.
FALL 1st 8-WEEK TERM – SRSU2025FALL10 – Fall 1st 8-week Blackboard courses will automatically open on the first-class day (08/25/2025) and will automatically close a week after the 1st 8-weeks final class day (10/17/2025) on 10/24/2025.
FALL 2nd 8-WEEK TERM – SRSU2025FALL11 – Fall 2nd 8-week Blackboard courses will automatically open on the 2nd-8-week first class day (10/20/2025) and will automatically close a week+ after the 2nd 8-week final class day (12/10/2025) on 12/19/2025
TO REQUEST A DIFFERENT AUTOMATIC CLOSING DATE FOR YOUR 16-WEEK AND 2nd 8-WEEKS FALL COURSES (or opening date for your Fall 16-week/1st 8-week courses): Simply contact your Blackboard support at blackboardsupport@sulross.edu and make an open/close date change request.
If you are the instructor of record for a Spring 2025 Blackboard course and you need to add a TA, GA, or additional instructor to a course, need to have course sections consolidated, course copied, converted to Ultra, etc. you may request this by contacting our 24/7 Online Blackboard Support Desk at: email- blackboardsupport@sulross.edu or call- 888.837.6055 anytime, 24/7!
Don’t hesitate to request a web-conference one-on-one with an ID!
You may also email your SRSU Team of Blackboard Instructional Designers directly:
Tim Parsons – tim.parsons@sulross.edu
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SRSU Nursing Program Faculty Support
Angela McGuyer – mmj20ew@sulross.edu
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Title V PPOHA – Accelerating Access and Opportunity in West Texas – Faculty Support
Rachel Carvajal – rachel.carvajal@sulross.edu
More SRSU faculty and student support resources may be found at ourSRSU Blackboard webpage
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The following are popular faculty resource links. More information can be found by accessing your SRSU Teaching Online With Blackboard (TOWB) site within Blackboard (see above).
| Content | Manage Course | Training Resources |
Academic Affairs / Instructional Services
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- BAB 104
- PO Box C-106
- Alpine TX 79832
- 432-837-8524 | 432-837-8525