The SRSU Blackboard Online Support Desk is where faculty can direct all your Blackboard questions or requests. For instance, if you are the instructor of record for a Blackboard courses and need to add a TA, GA, or additional instructor to your course(s), merge course sections, need help with course copying content, need help with using a Blackboard feature in your course (such as Collaborate Ultra), etc., contact the Online Support Desk.
The Blackboard technical support desk is open 24 hours a day/7 days a week for your convenience. To reach the support desk:
- By calling 888.837.6055
- Via email blackboardsupport@sulross.edu
Reach out to one of our SRSU Instructional Designers using our new Instructional Designer support email: IDSupport@sulross.edu
This exclusive SRSU faculty support email goes to a pool of TSUS-SHSU Instructional Designers and allows you to get a much faster one-on-one response to your SRSU Blackboard Instructional Design issue. Don’t hesitate to request a web-conference one-on-one with an ID!
Questions about Ultra? Contact SRSU Blackboard Support/Instructional Designer – Tim Parsons – tim.parsons@sulross.edu
SRSU BLACKBOARD FACULTY RESOURCES & SUPPORT NEWS – UPDATED FOR WEEK OF January 13th, 2025
SPOTLIGHT ON: ALL SPRING 2025 SRSU BLACKBOARD COURSE SHELLS ARE NOW IN ULTRA COURSE VIEW.
Please watch this “Ultra Course Quickstart & Orientation” webinar video created for our new fall 2024 Ultra instructors
SRSU Blackboard Fall 2024 Ultra Course Shells – Quickstart and Overview Webinar Video
In this video I walk you through all aspects of your SRSU Blackboard Ultra Course Shells.
INCLUDING:
from 56:50 to End of Video – Course Copying Content into your Fall Ultra Bb Shell
For a list of all video topics covered by timecode see the description area under the video on it’s Vimeo webpage!
SPOTLIGHT ON: RECENT ULTRA GRADEBOOK TRAINING SESSION RECORDING
Mastering Bb Grading for Faculty Success! This training took place last week on Thursday January 9th and was ONLY for SRSU Instructors covering pro tips on setting up and maintaining your grade book in Blackboard Ultra! We had a lively Q&A session at the end as well which covered MANY topics our folks were interested in learning more on. VERY INSTRUCTIVE!
Watch the Recorded Session Here: https://vimeo.com/manage/videos/1046486030
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1) BLACKBOARD ULTRA INSTRUCTIONAL DESIGN SUPPORT, ULTRA VIDEO PLAYLISTS & “BY APPOINTMENT” ONE-ON-ONE SESSIONS.
-We have an exclusive SRSU Faculty Support email: IDSupport@sulross.edu. This SRSU faculty support email goes straight to a pool of TSUS-SHSU Instructional Designers and allows you to get a much faster one-on-one response to your SRSU Blackboard Ultra conversion & Instructional Design issues! Whether you need to redesign a course in Ultra you’ve previously taught in Original Course View, or developing a new course in Ultra, we are here to help: IDSupport@sulross.edu. **Request a web-conference one-on-one with an ID!**
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-For Requesting Course Content Copying: IDSupport@sulross.edu can ALSO assist in course-copying content into your spring semester course shells from a previous Bb courses!
For a “How-To” on doing this yourself please view the SRSU Blackboard Ultra Fall 2024 – Quickstart and Overview Video.
Ultra course copy topic covered by video timecode: 56:50 to End min – Course Copying into your Fall Ultra Bb Shell
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-Ultra converted courses still often need a little work & restructuring! If you’re still struggling with a recently Ultra converted course, you should review this Digital Teaching video series: “So I Received My Converted Blackboard Course, Now What?”
This video series will walk you through how to get your Ultra converted course into “fighting trim.”
SRSU Blackboard Admin & Support Tim Parsons -tim.parsons@sulross.edu
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-ALSO AVAILABLE TO ALL SRSU FACULTY- Digital Teaching How-to By Appointment
If you can’t make the times for some of our Digital Teaching Webinars or don’t see what you want listed in our offerings, why not sign up for a “By Appointment” session with an Instructional Development team member? Use our convenient form and let us know what you’d like to go over and when you have availability. Schedule By Appointment sessions for yourself, your program, or even your entire department!
Register for a By Appointment session TODAY!
If you missed any of the Ultra 5 Pack of digital teaching webinars offered earlier this year, the webinars were recorded and can now be accessed in our “Teaching Online with Blackboard” instructor resource site (see #3 below)
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2) REGISTER NOW – NEW JANUARY 2025 ULTRA WEBINARS!
All January digital teaching webinars are now available for free registration
· 1/13 2pm – Bb Ultra: Content Creation and Management
· 1/15 3pm – Bb Ultra: Assessments – Tests & Assignments
· 1/16 1pm – Bb Ultra: Communication & Engagement
· 1/21 2pm – Blackboard’s AI Design Assistant
· 1/22 10am – What’s New In Blackboard
· 1/24 1pm – Bb Ultra: Grading and Tracking Student Performance
· 1/27 1pm – Bb Ultra: Group Collaboration
· 1/29 2pm – Student Learning Outcomes and Blackboard
USE THIS LINK TO REGISTER FOR FREE JANUARY WEBINARS!
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3) SPRING 2025 DIGITAL EDUCATOR CERTIFICATION COHORT ANNOUNCED (formerly Online Course Redesign and Faculty Certification):
The new program has been carefully designed to equip you with the knowledge and tools you need to create dynamic, engaging, and effective online learning experiences. The Digital Educator Certification program will ask more of its attendees, but will provide more practical takeaways, digital teaching competencies, and best practices.
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Spring Cohort: 02/10/25 – 04/11/25 (with a 1 week break for Spring Recess) –20 SRSU seats available! Register Today!
As technology continues to evolve, educators must be equipped with the tools to navigate the changing landscape of education. This course delves into the applications of AI in educational settings, exploring how AI can enhance instructional methods, foster personalized learning experiences, and contribute to the development of critical thinking skills in students.
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Spring Cohort: 03/24/25 – 05/02/25 (10 SRSU seats available) Register today!
Space is limited and this SRSU Spring 2025 AI Certification Cohort will fill up fast! | Register Today |
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3) ULTRA WEBINAR RECORDINGS AVAILABLE in the Faculty Central “Teaching Online with Blackboard” Organization Site
To access our Faculty Central “Teaching Online with Blackboard” instructor resource site within Blackboard:
Choose the “Teaching Online with Blackboard” link in your “SRSU Faculty Central” module on the institutional landing page.
Inside the ToWB site you’ll find:
… and so much more in the new SRSU “Teaching Online with Blackboard” instructor resource site!
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Videos on new Ultra features – A new YouTube video playlist has been put together by SHSU Online covering significant new Bb Ultra features this past fall including a new Content Designer for Ultra documents, as well as another great new feature, the ability to Convert a File into a content block in an Ultra document.
To see the whole playlist of episodes: New Features For Ultra in Fall 2024 – Highlights
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Students can access their SRSU Blackboard Student Support / Orientation site within Blackboard from the SRSU landing page:
Choose the “SRSU Student Central – Blackboard Student Support / Orientation” link in the “SRSU Student Central” module at the top of our landing page.
**A Blackboard Student Support Orientation site link has been added to all spring 2025 Blackboard Ultra course shells!**
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5) QUALITY MATTERS WORKSHOPS FOR SRSU FACULTY!
If you have completed an SHSU Certification cohort (see #2 above), and have also completed the Quality Matters Rubric (APPQMR) Training, you can now start the next step in your online teaching training opportunities with our SRSU Quality Matters workshops:
To take the next step, contact Dr. Jennifer Haan with your SHSU Certification Cohort completion certificate.
jennifer.haan@sulross.edu.
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6) BLACKBOARD SPRING 2025 COURSE INFORMATION & SUPPORT INFO:
2025 Blackboard course shells are set to automatically become available to students on their first official class day and are set to automatically become unavailable to students a week after the final official class day.
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SPRING 1st 8-WEEKS TERM – SRSU2025SPRG10 – Blackboard courses automatically opened on the 1st-8-week first class day (01/15/2025) and will automatically close a week after the final class day (03/07/2025) on 03/14/2025.
SPRING 2nd 8-WEEKS TERM – SRSU2025SPRG11– Blackboard courses will automatically open on the 2nd 8-weeks first class day (03/10/2025) and will automatically close a week+ after the final class day (05/07/2025) on 05/14/2025.
TO REQUEST A DIFFERENT AUTOMATIC OPENING DATE FOR YOUR 16-WEEK AND 1st 8-WEEKS SPRING COURSES: Simply contact your Blackboard support at blackboardsupport@sulross.edu and make a close date change request.
If you are the instructor of record for a Spring 2025 Blackboard course and you need to add a TA, GA, or additional instructor to a course, need to have course sections consolidated, course copied, converted to Ultra, etc. you may request this by contacting our 24/7 Online Blackboard Support Desk at: email- blackboardsupport@sulross.edu or call- 888.837.6055 anytime, 24/7!
OR
Reach out to one of our SRSU Instructional Designers using our new Instructional Designer support email: IDSupport@sulross.edu
This exclusive SRSU faculty support email goes to a pool of TSUS-SHSU Instructional Designers and allows you to get a much faster one-on-one response to your SRSU Blackboard Instructional Design issue.
Don’t hesitate to request a web-conference one-on-one with an ID!
You may also email your SRSU Team of Blackboard Instructional Designers directly:
Tim Parsons – tim.parsons@sulross.edu
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SRSU Nursing Program Faculty Support
Angela McGuyer – mmj20ew@sulross.edu
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Title V PPOHA – Accelerating Access and Opportunity in West Texas – Faculty Support
Rachel Carvajal – rachel.carvajal@sulross.edu
More SRSU faculty and student support resources may be found at ourSRSU Blackboard webpage
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The following are popular faculty resource links. More information can be found by accessing your SRSU Teaching Online With Blackboard (TOWB) site within Blackboard (see above).
| Content | Manage Course | Training Resources |
Academic Affairs / Instructional Services
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- BAB 104
- PO Box C-106
- Alpine TX 79832
- 432-837-8524 | 432-837-8525