The SRSU Blackboard Online Support Desk is where faculty can direct all your Blackboard questions or requests. For instance, if you are the instructor of record for a Blackboard courses and need to add a TA, GA, or additional instructor to your course(s), merge course sections, need help with course copying content, need help with using a Blackboard feature in your course (such as Collaborate Ultra), etc., contact the Online Support Desk.
The Blackboard technical support desk is open 24 hours a day/7 days a week for your convenience. To reach the support desk:
- By calling 888.837.6055
- Via email blackboardsupport@sulross.edu
Don’t hesitate to request a web-conference one-on-one with an ID!
SRSU BLACKBOARD FACULTY RESOURCES & SUPPORT NEWS – UPDATED FOR WEEK OF August 10th, 2026
SPOTLIGHT ON: FALL COURSE MERGES: SRSU has adopted a new method for combining course sections (used by our Partner schools). On the instructor side, there is little to no difference from what you’re used to, but we do ask the following going forward:
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Send us your fall course section consolidation requests as soon as possible!
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Please don’t start building/developing content in your “Parent” course until we’ve consolidated your fall course sections for you.
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1) BLACKBOARD ULTRA SUPPORT & “BY APPOINTMENT” ONE-ON-ONE SESSIONS.
SRSU Blackboard Admin & Support Tim Parsons -tim.parsons@sulross.edu
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**NEW SRSU Faculty Training Center – Alpine Campus BAB 319!**
For more information, to schedule a virtual one-on-one, or for any BAB 319 on-site training:
Contact Rachel Carvajal – rcarvajal@sulross.edu
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-ALSO AVAILABLE TO ALL SRSU FACULTY- Digital Teaching How-to By Appointment
If you can’t make the times for some of our Digital Teaching Webinars or don’t see what you want listed in our offerings, why not sign up for a “By Appointment” session with an Instructional Development team member? Use our convenient form and let us know what you’d like to go over and when you have availability. Schedule By Appointment sessions for yourself, your program, or even your entire department!
Register for a By Appointment session TODAY for:
- Migrating old content to Bb Ultra
- Course Design
- Plan/Design Your Program
- Technology Integration
- Accessibility
- Much more!
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2) REGISTER NOW @ SHSU Online – AUGUST BLACKBOARD ULTRA & DIGITAL TEACHING WEBINARS
All NEW August digital teaching webinars are now available for free registration
August Webinars:
- 8/13 @ 10am – Noon Office Hours: AMA – Fall Course Prep
- 8/17 @ 10am – Blackboard’s Updated Gradebook 🆕
- 8/18 @ 3pm – Free Resources and Library Services for Teaching in Blackboard 🆕
AUGUST SPOTLIGHT WEBINAR DESCRIPTIONS (THIS MONTH):
Noon Office Hours: Ask FacDev Anything
Drop in for dedicated time with the SHSU Faculty Development team. Bring your questions, brainstorm ideas, or get one on one support in a relaxed small group setting. Your time, your agenda.
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If you missed any of the free webinars over the fall/spring/summer visit the SRSU Faculty Central “Teaching Online with Blackboard” Organization Site to find webinar recordings and slide decks / resources (SEE: #5 Below)
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3) ULTRA WEBINAR RECORDINGS AVAILABLE in the Faculty Central “Teaching Online with Blackboard” Organization Site
To access our Faculty Central “Teaching Online with Blackboard” instructor resource site within Blackboard:
Choose the “Teaching Online with Blackboard” link in your “SRSU Faculty Central” module on the institutional landing page.
Inside the ToWB site you’ll find:
… and so much more in the new SRSU “Teaching Online with Blackboard” instructor resource site!
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For More on AI in Blackboard, watch this TSUS/SHSU video series: The AI Design Assistant for Blackboard Learn Ultra
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Students can access their SRSU Blackboard Student Support / Orientation site within Blackboard from the SRSU landing page:
Choose the “SRSU Student Central – Blackboard Student Support / Orientation” link in the “SRSU Student Central” module at the top of our landing page.
**A Blackboard Student Support Orientation site link has been added to all 2026 Blackboard Ultra course shells!**
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5) BLACKBOARD SUMMER 2026 COURSE INFORMATION & SUPPORT INFO:
2026 Blackboard course shells are set to automatically become available to students on their first official class day and are set to automatically become unavailable to students after the final official class day.
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FULL SUMM TERM – Full summer session Blackboard courses will automatically open on the first class day on 05/27/2026 and will automatically close a week after the final class day on 08/12/2026.
SUMM 1 TERM – 1st summer session Blackboard courses will automatically open on the first class day on 05/27/2026 and will automatically close a week after the final class day on 07/01/2026.
SUMM 2 TERM – 2nd summer session Blackboard courses will automatically open on the first class day 07/06/2026 and will automatically close a week after the final class day on 08/12/2026.
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FALL 16-WEEK TERM – Full fall session Blackboard courses will automatically open on the first class day 08/24/2025 and will automatically close on 12/09/2025.
FALL 1st 8-WEEK TERM – Fall 1st 8-week Blackboard courses will automatically open on the first-class day 08/24/2025 and will automatically close on 10/16/2025.
FALL 2nd 8-WEEK TERM – Fall 2nd 8-week Blackboard courses will automatically open on the 2nd-8-week first class day 10/19/2025 and will automatically close n 12/09/2025.
TO REQUEST A DIFFERENT AUTOMATIC OPENING /CLOSING DATE FOR YOUR SUMMER/FALL COURSES: Simply contact your Blackboard support at blackboardsupport@sulross.edu and make an open/close date change request.
If you are the instructor of record for a spring 2026 Blackboard course and you need to add a TA, GA, or additional instructor to a course, need to have course sections consolidated, course copied, converted to Ultra, etc. you may request this by contacting our 24/7 Online Blackboard Support Desk at: email- blackboardsupport@sulross.edu or call- 888.837.6055 anytime, 24/7!
Don’t hesitate to request a web-conference one-on-one with an ID!
You may also email your SRSU Team of Blackboard Instructional Designers directly:
Tim Parsons – tim.parsons@sulross.edu
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SRSU Nursing Program Faculty Support
Angela McGuyer – mmj20ew@sulross.edu
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Title V PPOHA – Accelerating Access and Opportunity in West Texas – Faculty Support
Rachel Carvajal – rachel.carvajal@sulross.edu
More SRSU faculty and student support resources may be found at our SRSU Blackboard webpage
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The following are popular faculty resource links. More information can be found by accessing your SRSU Teaching Online With Blackboard (TOWB) site within Blackboard (see above).
| Content | Manage Course | Training Resources |
Academic Affairs / Instructional Services
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- BAB 104
- PO Box C-106
- Alpine TX 79832
- 432-837-8524 | 432-837-8525