The SRSU Blackboard Online Support Desk is where faculty can direct all your Blackboard questions or requests. For instance, if you are the instructor of record for a Blackboard courses and need to add a TA, GA, or additional instructor to your course(s), merge course sections, need help with course copying content, need help with using a Blackboard feature in your course (such as Collaborate Ultra), etc., contact the Online Support Desk.

The Blackboard technical support desk is open 24 hours a day/7 days a week for your convenience.  To reach the support desk:

•     By calling 888.837.6055
•     Via email blackboardsupport@sulross.edu

You can also email Your SRSU Blackboard Faculty Support Team Directly:

• “What’s New” area with updates on SHSU Online webinars, conferences, Bb tools & features
• Recordings of recent hybrid teaching webinars, “grassroots” webinars & resources, and more
• Blackboard instructor orientation modules & how-to videos covering the most used Blackboard tools & features
• Info and videos on moderating synchronous lectures & meetings utilizing Blackboard Collaborate Ultra
• Best practice and techniques for recording video/audio and lectures using our Bb resources (such as Kaltura)
• Tips and techniques for remote teaching, communicating with students online, new semester Bb prep, and more

How to Access TOWB Support site: Go to the “Faculty Central” tab at the top-right of your Blackboard dashboard. From there, we have a new sub-tab called “Bb Resources”. Choosing “Bb Resources” takes you to the “Teaching Online with Blackboard” resource site for SRSU Instructors.