The SRSU Blackboard Online Support Desk is where faculty can direct all your Blackboard questions or requests. For instance, if you are the instructor of record for a Blackboard courses and need to add a TA, GA, or additional instructor to your course(s), merge course sections, need help with course copying content, need help with using a Blackboard feature in your course (such as Collaborate Ultra), etc., contact the Online Support Desk.
The Blackboard technical support desk is open 24 hours a day/7 days a week for your convenience. To reach the support desk:
- By calling 888.837.6055
- Via email blackboardsupport@sulross.edu
Reach out to one of our SRSU Instructional Designers using our new Instructional Designer support email: IDSupport@sulross.edu
This exclusive SRSU faculty support email goes to a pool of TSUS-SHSU Instructional Designers and allows you to get a much faster one-on-one response to your SRSU Blackboard Instructional Design issue. Don’t hesitate to request a web-conference one-on-one with an ID!
Questions about Ultra? Contact SRSU Blackboard Support/ID – Tim Parsons – tim.parsons@sulross.edu
SRSU BLACKBOARD FACULTY RESOURCES & SUPPORT NEWS – UPDATED FOR WEEK OF July 22nd, 2024
SPOTLIGHT ON:
ALL FALL 2024 SRSU BLACKBOARD COURSE SHELLS ARE NOW GENERATED IN ULTRA COURSE VIEW.
Our team is here to help you prepare your course for the upcoming fall 2024 term. We’re ready to support you in making the final jump to Ultra for the fall 2024 semesters!
SEE SUPPORT INFO BELOW!
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SRSU Blackboard Summer 2024 Ultra Course Shells – Quickstart and Overview Video
(Fall 2024 Ultra Course Shells Quickstart Video Coming Soon)
In this video I walk you through all aspects of your SRSU Blackboard Ultra Summer Course Shells.
I have the video topics covered by timecode below:
28:35 to 33:50 min – Course Copying in Ultra
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SPOTLIGHT ON: Our new SRSU Faculty Instructional Designer Support email:
We have an exclusive SRSU Faculty Support email: IDSupport@sulross.edu. This SRSU faculty support email goes straight to a pool of TSUS-SHSU Instructional Designers and allows you to get a much faster one-on-one response to your SRSU Blackboard Ultra conversion & Instructional Design issues such as:
- Curriculum Design
- Content Development
- Technology Integration
- Accessibility and Inclusivity
- Assessment Strategies
- Active Learning and Engagement
- Feedback and Continuous Improvement
Don’t hesitate to request a web-conference one-on-one with an ID!
ALSO AVAILABLE TO ALL SRSU FACULTY- Digital Teaching How-to By Appointment
If you can’t make the times for some of our Digital Teaching Webinars or don’t see what you want listed in our offerings, why not sign up for a “By Appointment” session with an Instructional Development team member? Use our convenient form and let us know what you’d like to go over and when you have availability. Schedule By Appointment sessions for yourself, your program, or even your entire department!
Register for a By Appointment session TODAY!
FOR SUMMER/FALL ONLINE FACULTY – YOU MAY ALREADY HAVE A PREVIOUS SEMESTER’S COURSE CONVERTED TO ULTRA FOR YOU! Late last Fall, a company called K16 converted copies of all your relevant SRSU Blackboard online courses from Summer 2022 to Summer 2023 in our Bb environment and has added the appropriate instructors back into these Ultra converted course shells. Our SHSU Partnership Instructional Designers are here to help you in preparing your summer/Fall courses in Ultra (and especially in utilizing a your K16 pre-converted to Ultra courses that all online faculty now have access to). If you need assistance with your K16 converted courses contact IDSupport@sulross.edu (See #2 below for more details)
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1) REGISTER NOW – SHSU ONLINE JULY ULTRA WEBINARS & ULTRA TRANSITION “DROP-IN” SUPPORT SESSIONS!
-Bb Ultra Webinars & Ultra Transition Drop-Ins Sessions – Schedule time NOW!
*During ‘Transition Drop-In” sessions, instructors can get one-on-one assistance with any Bb Ultra questions and in transitioning & restructuring your Ultra courses to make sure they’re ready to go.
Did you miss attending any ULTRA 5-PACK Digital Teaching Webinars earlier this year?
If you missed any of the Ultra 5 Pack of digital teaching webinars offered earlier this year, the webinars were recorded and can now be accessed in our “Teaching Online with Blackboard” instructor resource site (see #5 below)
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2) Spring Faculty Blackboard Ultra Transition Support (for Fall 2024)
Late last Fall, a company called K16 converted copies of all your relevant SRSU Blackboard online courses from Summer 2022 to Summer 2023 (an entire course rotation) in our Bb environment and SHSU has added the appropriate instructors into these Ultra converted course shells so you can now access Ultra Sandbox versions of their Bb Original Courses. (You can find your K16 converted courses under the TERM “UltraConversions” or by searching for “ultra.v2” in your Courses area).
For a video primer on finding your K16 Ultra converted courses:
Click on the SRSU Blackboard Ultra Summer QuickStart and Overview and go to the video timecode below –
24:15 to 28:35 mins – Finding Your SRSU K16 Ultra Converted Courses
K16 conversions still often need a little work & restructuring, so when you locate a K16 course you want to use, please take a minute to review this TSUS/SHSU video series: “So I Received My Converted Blackboard Course, Now What?”
This series will walk you through how to get your K16 courses into “fighting trim.”
If you need assistance with your K16 converted courses you can work one-on-one with an Instructional Designer by contacting IDSupport@sulross.edu
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3) Ultra Course View New Features! NEW FEATURES FOR JULY.
Each month, Anthology/Blackboard releases new features and fixes for Blackboard Ultra Course View. Here are the new SRSU Blackboard Ultra features released for July:
Instructors:
Instructors and Students:
Students:
- • Improved visibility of new grades and feedback in the student gradebook
- • Return a true/false question to an unanswered state
MORE INFO ON THIS NEW FEATURE (AND OTHER ULTRA TOOL/FEATURE RELEASES) IN YOUR SRSU FACULTY CENTRAL AREA (see #5 below).
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4) Quality Matters Workshops for SRSU Faculty this spring/summer!
If you have completed an SHSU course redesign and certification cohort and received the associated $500 stipend, you can now start the next step in your online teaching training opportunities with our SRSU Quality Matters workshops.
Expand your online course design acumen by taking the ‘Applying the Quality Matters Rubric (APPQMR)’ course – the flagship Quality Matters workshop in which faculty learn about the QM rubric and join a collaborative effort to support online and distance learning students.
– Applying the Quality Matters Rubric (APPQMR) Training for Faculty: $1,000 Stipend!
WHO: All SRSU faculty – full or part-time – who have completed the SHSU Course Redesign certification between summer 2022 thru present are eligible.
WHEN: June 6 – June 20, 2024
INSTRUCTOR: Dr. Jennifer Haan
INSTRUCTIONAL DELIVERY: 100% Online Asynchronous
HOW: Register NOW by clicking here. Only 5 spots available. First-come first-served!
STIPEND: Participants who successfully complete the course will receive a $1,000.00 stipend!
And once you have completed Applying the Quality Matters Rubric (APPQMR) Training:
– Quality Matters (QM) Self-Review of Online Course for Faculty: $500 Stipend!
WHO: All SRSU faculty – full or part-time – who have completed the ‘Applying the Quality Matters Rubric (APPQMR)’ training are eligible.
WHEN: As an APPQMR Completer, you are already enrolled in the course in Blackboard. You may begin and end at any time!
INSTRUCTOR: Dr. Jennifer Haan
INSTRUCTIONAL DELIVERY: 100% Online Asynchronous
HOW: To get started, go to your Blackboard Institution page, and click on “Organizations” in the navigation bar on the left. In the search bar, type in “Self-Review of Online Course”.
STIPEND: Participants who successfully complete this course will receive a $500.00 stipend.
To take the next step, contact Dr. Jennifer Haan with your SHSU Certification Cohort completion certificate.
jennifer.haan@sulross.edu.
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5)LinkedIn Learning Access, Webinar Recordings (and many other resources) Available in the “Teaching Online with Blackboard” Organization Site
To access our Faculty Central “Teaching Online with Blackboard” instructor resource site within Blackboard:
Choose the “Teaching Online with Blackboard” link in your “SRSU Faculty Central” module on the institutional landing page.
Inside the ToWB site you’ll find:
-Faculty and Staff Services – Sign up for Digital Teaching webinars, SRSU Quality Matters info or access online training thru LinkedIn Learning!
– AI Design Assistant for Bb Ultra – resource folder
-Bb Ultra Quickstart Guides, Blackboard Original & Ultra Help from A-Z, Bb Ultra Roadmap (when new Ultra tools & features will appear)
–SHSU Online Webinar Recordings – In the “Webinar Recordings” folder you’ll find the latest recorded SHSU Online webinars (under both “Ultra” and “Original” webinar recording folders), such as:
• Blackboard Ultra Instructor Bootcamp
• Getting Your Bb “Original” Course Ultra Ready
• Making the Leap: Moving from Original to Ultra Course View
• Grading in Blackboard Ultra
• Adding Content and Activities to Ultra Courses
• Blackboard Ultra Course View: Tips & Tricks
• Kaltura – Recording Audio, Video & Screen for Bb
NEW – Ultra Rubrics: Efficient and Informative Grading
NEW – Effective use of Learning Modules in Ultra Courses
NEW –All Ultra 5-Pack Webinars
… and so much more in the new SRSU “Teaching Online with Blackboard” instructor resource site!
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Students can access their SRSU Blackboard Student Support / Orientation site within Blackboard from the SRSU landing page:
Choose the “SRSU Student Central – Blackboard Student Support / Orientation” link in the “SRSU Student Central” module at the top of our landing page.
**A Blackboard Student Support Orientation site link has been added to all summer 2024 Blackboard Ultra course shells!**
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7) Blackboard Summer/Fall 2024 Course Information & Support Info:
2024 Blackboard course shells are set to automatically become available to students on their first official class day and are set to automatically become unavailable to students a week after the final official class day.
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– Summer/Fall 2024 Blackboard course shells are set to automatically become available to students on their first official class day and are set to automatically become unavailable to students a week after the final official class day.
TO REQUEST A DIFFERENT AUTOMATIC OPENING DATE FOR YOUR FALL COURSES: Simply contact your Blackboard support at blackboardsupport@sulross.edu and make a close date change request.
If you are the instructor of record for a Fall 2024 Blackboard course and you need to add a TA, GA, or additional instructor to a course, need to have course sections consolidated, course copied, converted to Ultra, etc. you may request this by contacting our 24/7 Online Blackboard Support Desk at: email- blackboardsupport@sulross.edu or call- 888.837.6055 anytime, 24/7!
OR
Reach out to one of our SRSU Instructional Designers using our new Instructional Designer support email: IDSupport@sulross.edu
This exclusive SRSU faculty support email goes to a pool of TSUS-SHSU Instructional Designers and allows you to get a much faster one-on-one response to your SRSU Blackboard Instructional Design issue.
Don’t hesitate to request a web-conference one-on-one with an ID!
You may also email your SRSU Team of Blackboard Instructional Designers directly:
Tim Parsons – tim.parsons@sulross.edu
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SRSU Nursing Program Faculty Support
Angela McGuyer – mmj20ew@sulross.edu
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Title V PPOHA – Accelerating Access and Opportunity in West Texas – Faculty Support
Rachel Carvajal – rachel.carvajal@sulross.edu
More SRSU faculty and student support resources may be found at ourSRSU Blackboard webpage
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The following are popular faculty resource links. More information can be found by accessing your SRSU Teaching Online With Blackboard (TOWB) site within Blackboard (see above).
| Content | Manage Course | Training Resources |
Academic Affairs / Instructional Services
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- PO Box C-106
- Alpine TX 79832
- 432-837-8524 | 432-837-8525