The SRSU Blackboard Online Support Desk is where faculty can direct all your Blackboard questions or requests. For instance, if you are the instructor of record for a Blackboard courses and need to add a TA, GA, or additional instructor to your course(s), merge course sections, need help with course copying content, need help with using a Blackboard feature in your course (such as Collaborate Ultra), etc., contact the Online Support Desk.
The Blackboard technical support desk is open 24 hours a day/7 days a week for your convenience. To reach the support desk:
- By calling 888.837.6055
- Via email blackboardsupport@sulross.edu
You can also email your SRSU Team of Blackboard Instructional Designers directly:
Jorge Luna – jll092@shsu.edu
Tim Parsons – tim.parsons@sulross.edu
Estella Vega – estellav@sulross.edu
The SRSU Teaching Online With Blackboard (TOWB) support site is available for all SRSU faculty to access within Blackboard. The TOWB faculty resource site contains the following information:
- “What’s New” area with updates on SHSU Online webinars, conferences, Bb tools & features
- Recordings of recent hybrid teaching webinars, “grassroots” webinars & resources, and more
- Blackboard instructor orientation modules & how-to videos covering the most used Blackboard tools & features
- Info and videos on moderating synchronous lectures & meetings utilizing Blackboard Collaborate Ultra
- Best practice and techniques for recording video/audio and lectures using our Bb resources (such as Kaltura)
- Tips and techniques for remote teaching, communicating with students online, new semester Bb prep, and more
How to Access TOWB Support site: Go to the “Faculty Central” tab at the top-right of your Blackboard dashboard. From there, we have a new sub-tab called “Bb Resources”. Choosing “Bb Resources” takes you to the “Teaching Online with Blackboard” resource site for SRSU Instructors.
The following are popular faculty resource links. More information can be found by accessing your SRSU Teaching Online With Blackboard (TOWB) site within Blackboard (see above).
Content | Manage Course | Training Resources |
Academic Affairs / Instructional Services
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- BAB 104
- PO Box C-106
- Alpine TX 79832
- 432-837-8524 | 432-837-8525