The SRSU Blackboard Online Support Desk is where faculty can direct all your Blackboard questions or requests. For instance, if you are the instructor of record for a Blackboard courses and need to add a TA, GA, or additional instructor to your course(s), merge course sections, need help with course copying content, need help with using a Blackboard feature in your course (such as Collaborate Ultra), etc., contact the Online Support Desk.

The Blackboard technical support desk is open 24 hours a day/7 days a week for your convenience.  To reach the support desk:

You can also email your SRSU Team of Blackboard Instructional Designers directly:

Jorge Luna –
Tim Parsons –
Estella Vega –


1)​FREE Digital Teaching Symposium – Nov 10, 2022

Digital teaching in 2022 is an ongoing exercise to engage your learners in new ways, requiring strategies that focus on hyflex learning and accessibility needs. Educators today are challenged with pairing their coursework with new tactics to get learners involved in their studies. Digital teaching today requires resilience, creativity, and the ability to keep helping your learners succeed no matter what. Let’s come together for a day of idea sharing about what helps you rise every day. 

Join us on Nov 10th for a full day of fully-online peer-led sessions on digital teaching strategies for the unique needs of 2022.

Register Today |



2)​ SHSU Online Digital Teaching Webinars

The following Digital Teaching Webinars are open for enrollment:

Ultra Course View: Tips & Tricks 11/1 @ 3pm, 11/9 @ 3pm

This 1 hour webinar will cover strategies and practices to make your life easier when you are teaching an Ultra Course View course in Blackboard Learn. The session covers:
 Evaluating student activity (student progress, Impact Course Reports)
 Release conditions
 Moving course content
 Video feedback
 And more!

Making the Leap: Moving from Original to Ultra Course View – 11/3 @ 3pm
This webinar will walk you through how you move from Original Course View to Ultra Course View in Blackboard Learn. We will cover the entire process, from preparation and preview to finalizing the transition.

Putting Tests in Blackboard with Respondus Campus Wide 11/7 @ 2pm, 11/17 @ 3pm
This webinar will demonstrate how you can go from file on your computer to a deployed test in Blackboard using the Respondus 4.0 Campus Wide software.

Ultra Course View Boot Camp 11/8 @ 3pm
SHSU Online presents the Blackboard Instructor Bootcamp. This webinar is for instructors who are new to Blackboard Ultra, or for those just needing to brush up on their course building skills.
Attendees can get help with or learn how to:
• Upload a syllabus
• Post announcements
• Mange course structure
• Communicate with students
• Create asynchronous discussions • Post assignments
• Build and deploy tests & quizzes
• Add Video/Multimedia
• Much more!
Each boot camp participant will receive a premade Blackboard course filled with starter materials and resources to assist their digital teaching experience.

Respondus Lockdown Browser & Monitor – Assessment Protection 11/15 @ 2pm
This 1 hour session covers how to employ Respondus Lockdown browser and Monitor in your online course to ensure students only have the ability to take your test and nothing else when completing an assessment in Blackboard. Remote Proctoring options are also discussed.

Register for these webinars today!

NOW AVAILABLE – Digital Teaching How-to By Appointment
Need to know how to do something with Blackboard or one of its associated tools? Can’t make the scheduled webinar times above, or there isn’t a specific webinar for your need on the schedule? No problem!  Sign-up for a “by appointment” webinar at a time/day that works for you. Just visit our Faculty Development Sign-up page, use the Sessions drop-down menu, and select Choose Me for By Appointment Sessions.


3)​ Spring 2023 – Online Course Redesign & Faculty Certification Cohorts Announced

 Spring 2023 Cohort Dates
Enrollment for the Spring 2023 cohorts of the Online Course Redesign and Faculty Certification will open on November 28, 2022

  • Cohort 1: 1/29/23 – 3/3/23
  • Cohort 2: 3/6/23 – 4/14/23 (Extra week due to Spring Break)

The Program:
-Takes place over 5 weeks
-Is fully-online in Blackboard
-Utilizes a guided course review and self-evaluation component
-Contains presentations on course design best practices and online pedagogies
-Involves collaboration and communication with Instructional Designers
-Provides a model course to begin the redesign process

The Results:
-A better understanding of course design and online pedagogies
-A newly redesigned SRSU online course in the Blackboard Ultra Course view that you can start using in the summer/fall 2023.
-A TSUS-SRSU certification

SRSU faculty who COMPLETE the program will receive a $500 stipend, and in addition to this reward, faculty will receive 25 professional development hours for the 2023 year.
Plan now to register for a Spring 2023 Cohort on November 28th!


4)Bb Ultra Webinar Recordings (and many others) Available in the Updated Teaching Online with Blackboard Site

IF YOU MISSED any recent SHSU Online Ultra webinars such as the previous “Introducing Ultra Base Navigation for Blackboard” or “Getting Your Bb Course Ultra Ready” webinar, OR any of the many original course view webinars from the past couple of years, all these webinar recordings can be found in our newly updated “Teaching Online with Blackboard” Instructor Resource Site!

To access our new “Teaching Online with Blackboard” instructor resource site within Blackboard, choose “Organizations” from the Blackboard landing page menu and look for the Faculty Central TOWB Org course in your content area (you can also find it in your Faculty Central module on the institutional landing page).  In the Ultra course choose the “Webinar Recordings” folder and you’ll find the latest SHSU Online webinars (under “Ultra” and “Original” webinar recording folders), such as:

  • Introducing Ultra Base Navigation for Blackboard
  • Getting Your Bb Course Ultra Ready
  • Grading in Blackboard Ultra
  • VoiceThread in Blackboard – Media Rich Discussions and More
  • Blackboard Instructor Boot Camp – Original Course Template/Resource Walkthrough
  • Blackboard Ate My Homework

A link to the “Teaching Online with Blackboard” instructor resource site can also be found in the Faculty Central module on your Blackboard Landing page!


UPDATES: Coming to Ultra Course View courses on 11/3/22:

  1. Course Activity Report under Analytics tab on course landing page.
  2. Grade History improvements
  3. Save Gradebook View (Gradable Items or Grid)
  4. Hotspot Questions in tests and quizzes
  5. Page Breaks in tests and assignments
  6. More feedback options for manually added columns
  7. Unread message indicator for courses and organizations
  8. Content collection access in Ultra Documents
  9. Auto-save enhancements on tests & quizzes

Learn More |



Blackboard Fall 2022 Course Information & Support Info:

Fall 2022 Blackboard course shells are set to automatically become available to students on their first official class day and are set to automatically become unavailable to students a week after the final official class day.

FALL 16-WEEK TERM – Blackboard courses have automatically opened on the first class day (08/22/2022), and will automatically close a week after the final class day (12/8/2022) on 12/15/2022.

FALL 1st 8-WEEK TERM – Blackboard courses have automatically opened on the first class day (08/22/2022), and will automatically close a week after the 1st 8-weeks final class day (10/14/2022) on 10/21/2022.

FALL 2nd 8-WEEK TERM – Blackboard courses automatically opened on the 2nd-8-week first class day (10/17/2022) and will automatically close a week after the 2nd 8-week final class day (12/8/2022) on 12/15/2022.

To have your fall 2022 Blackboard courses open earlier than the first official class day, OR to have your fall 2022 Blackboard courses close later than the automated close dates listed above simply contact your Blackboard support folks below and make that date change request.

If you are the instructor of record for a fall 2022 Blackboard course and you need to add a TA, GA, or additional instructor to a fall course, need help with course copying content, need to have course sections consolidated, or simply need to work with an Instructional Designer, etc. you may request this by contacting our 24/7 Online Blackboard Support Desk at:

email- or call- 888.837.6055


You may also email your SRSU Team of Blackboard Instructional Designers directly:


More SRSU faculty and student support resources may be found at ourSRSU Blackboard webpage

Academic Affairs / Instructional Services

    • BAB 104
    • PO Box C-106
    • Alpine TX 79832
  • 432-837-8524 | 432-837-8525