The SRSU Blackboard Online Support Desk is where faculty can direct all your Blackboard questions or requests. For instance, if you are the instructor of record for a Blackboard courses and need to add a TA, GA, or additional instructor to your course(s), merge course sections, need help with course copying content, need help with using a Blackboard feature in your course (such as Collaborate Ultra), etc., contact the Online Support Desk.
The Blackboard technical support desk is open 24 hours a day/7 days a week for your convenience. To reach the support desk:
- By calling 888.837.6055
- Via email blackboardsupport@sulross.edu
Don’t hesitate to request a web-conference one-on-one with an ID!
Questions about Ultra? Contact SRSU Blackboard Support/Instructional Designer – Tim Parsons – tim.parsons@sulross.edu
SRSU BLACKBOARD FACULTY RESOURCES & SUPPORT NEWS – UPDATED FOR WEEK OF March 24th, 2025
SPOTLIGHT ON: ULTRA GRADEBOOK TRAINING SESSION RECORDING
Mastering Bb Grading for Faculty Success! This training took place on Thursday January 9th and was ONLY for SRSU Instructors covering pro tips on setting up and maintaining your grade book in Blackboard Ultra! We had a lively Q&A session at the end as well which covered MANY topics our folks were interested in learning more on. VERY INSTRUCTIVE!
Watch the Recorded Session Here: https://vimeo.com/manage/videos/1046486030
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———— WEEKLY SRSU FACULTY BLACKBOARD NEWSLETTER————
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1) BLACKBOARD ULTRA SUPPORT, ULTRA VIDEO PLAYLISTS & “BY APPOINTMENT” ONE-ON-ONE SESSIONS.
SRSU Blackboard Admin & Support Tim Parsons -tim.parsons@sulross.edu
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-ALSO AVAILABLE TO ALL SRSU FACULTY- Digital Teaching How-to By Appointment
If you can’t make the times for some of our Digital Teaching Webinars or don’t see what you want listed in our offerings, why not sign up for a “By Appointment” session with an Instructional Development team member? Use our convenient form and let us know what you’d like to go over and when you have availability. Schedule By Appointment sessions for yourself, your program, or even your entire department!
Register for a By Appointment session TODAY for:
- Migrating content from Blackboard Original to Ultra
- Course Design
- Technology Integration
- Accessibility
- Much more!
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-For Requesting Course Content Copying: IDSupport@sulross.edu can ALSO assist in course-copying content into your summer semester course shells from a previous Bb courses!
For a “How-To” on doing this yourself please view the SRSU Blackboard Ultra Fall 2024 – Quickstart and Overview Video.
Ultra course copy topic covered by video timecode: 56:50 to End min – Course Copying into your Fall Ultra Bb Shell
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-Ultra converted courses still often need a little work & restructuring! If you’re still struggling with a recently Ultra converted course, you should review this Digital Teaching video series: “So I Received My Converted Blackboard Course, Now What?”
This video series will walk you through how to get your Ultra converted course into “fighting trim.”
If you missed any of the Ultra 5 Pack of digital teaching webinars offered earlier this year, the webinars were recorded and can now be accessed in our “Teaching Online with Blackboard” instructor resource site (see #3 below)
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2) REGISTER NOW – NEW MARCH 2025 ULTRA & DIGITAL TEACHING WEBINARS!
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3/24 @ 1pm – Bb Ultra Assessments
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3/25 @ 3pm – Bb Ultra AI Rubrics
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3/26 @ 1pm – Spicing up Your Course with Images and Multimedia
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3/31 @ 2pm – March Open Lab Session AMA (Ask Me Anything)
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3) ULTRA WEBINAR RECORDINGS AVAILABLE in the Faculty Central “Teaching Online with Blackboard” Organization Site
To access our Faculty Central “Teaching Online with Blackboard” instructor resource site within Blackboard:
Choose the “Teaching Online with Blackboard” link in your “SRSU Faculty Central” module on the institutional landing page.
Inside the ToWB site you’ll find:
… and so much more in the new SRSU “Teaching Online with Blackboard” instructor resource site!
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Videos on new Ultra features – A new YouTube video playlist has been put together by SHSU Online covering significant new Bb Ultra features this past fall including a new Content Designer for Ultra documents, as well as another great new feature, the ability to Convert a File into a content block in an Ultra document.
To see the whole playlist of episodes: New Features For Ultra in Fall 2024 – Highlights
For More on AI in Blackboard, watch this TSUS/SHSU video series: The AI Design Assistant for Blackboard Learn Ultra
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Students can access their SRSU Blackboard Student Support / Orientation site within Blackboard from the SRSU landing page:
Choose the “SRSU Student Central – Blackboard Student Support / Orientation” link in the “SRSU Student Central” module at the top of our landing page.
**A Blackboard Student Support Orientation site link has been added to all spring 2025 Blackboard Ultra course shells!**
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5) BLACKBOARD SPRING 2025 COURSE INFORMATION & SUPPORT INFO:
2025 Blackboard course shells are set to automatically become available to students on their first official class day and are set to automatically become unavailable to students a week after the final official class day.
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SPRING 1st 8-WEEKS TERM – SRSU2025SPRG10 – Blackboard courses automatically opened on the 1st-8-week first class day (01/15/2025) and will automatically close a week after the final class day (03/07/2025) on 03/14/2025.
SPRING 2nd 8-WEEKS TERM – SRSU2025SPRG11– Blackboard courses will automatically open on the 2nd 8-weeks first class day (03/10/2025) and will automatically close a week+ after the final class day (05/07/2025) on 05/14/2025.
TO REQUEST A DIFFERENT AUTOMATIC CLOSING DATE FOR YOUR 16-WEEK AND 2nd 8-WEEKS SPRING COURSES: Simply contact your Blackboard support at blackboardsupport@sulross.edu and make a close date change request.
If you are the instructor of record for a Spring 2025 Blackboard course and you need to add a TA, GA, or additional instructor to a course, need to have course sections consolidated, course copied, converted to Ultra, etc. you may request this by contacting our 24/7 Online Blackboard Support Desk at: email- blackboardsupport@sulross.edu or call- 888.837.6055 anytime, 24/7!
Don’t hesitate to request a web-conference one-on-one with an ID!
You may also email your SRSU Team of Blackboard Instructional Designers directly:
Tim Parsons – tim.parsons@sulross.edu
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SRSU Nursing Program Faculty Support
Angela McGuyer – mmj20ew@sulross.edu
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Title V PPOHA – Accelerating Access and Opportunity in West Texas – Faculty Support
Rachel Carvajal – rachel.carvajal@sulross.edu
More SRSU faculty and student support resources may be found at ourSRSU Blackboard webpage
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The following are popular faculty resource links. More information can be found by accessing your SRSU Teaching Online With Blackboard (TOWB) site within Blackboard (see above).
| Content | Manage Course | Training Resources |
Academic Affairs / Instructional Services
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- BAB 104
- PO Box C-106
- Alpine TX 79832
- 432-837-8524 | 432-837-8525