Lobo Technology Assistance Center (LTAC)
Having IT issues and can't find the solution on our site? Call Helpdesk at 432-837-8888 to find a solution to your IT problems. Online at https://techassist.sulross.edu.
LTAC Ticket System (click here)
Available 24x7x365
Please use your email/domain credentials to log in and submit requests for quicker response.
LoboPass/Password Reset (click here)
Please use your Banner "A" number and PIN (same as Self Service Banner) to log in.
Phone support:
Number: 432-837-8888 (x8888)
Toll Free number: 1-888-837-2882
In-person:
Please stop by BAB 101 anytime during regular hours for in-person help desk services or the Library during the weekend.
Hours of Operation:
Weekdays: Monday through Friday 7:30 am to 7:30 pm in BAB 101
Weekends: Saturday and Sunday 12:00 pm to 5:00 pm in Library 1st Floor
Laptop Loan Program:
Emergency laptop loaners are available through LTAC for faculty and staff. You must submit a request, complete an agreement (click here), and bring the signed original agreement when you are contacted to pick up the laptop.
MS Office 2010 and Windows 7
As part of our Volume Licensing Agreement with Microsoft, Faculty and Staff may purchase, at cost, one copy for work use at home of Microsoft products. We have both Windows and Mac versions available. In order to purchase, please complete the software request form (click here), pay the cashier's office, and bring the form and your reciept to BAB 101 to pick up your software.
How to and FAQ
Click Here for a User Manual to the LTAC Ticket system
Click Here for User Guide to LoboPass/Password Reset
