Transcript Requests

An official transcript is a comprehensive, certified statement of a student’s academic record at Sul Ross State University.  It is an inventory of courses taken at Sul Ross State University, earned grades and semesters in which they were taken, along with any awarded degrees.

Sul Ross State University has partnered with Parchment to order and send your official transcript electronically and securely.

Printed hard copy transcripts, and electronic transcripts are available to order via Parchment.  (Recommended browsers are Edge, Mozilla Firefox, or Safari.  Pop-up blockers may need to be disabled to access the order page.)

Parchment Transcript Support can be reached at 1-847-716-3005.  Support hours are Monday-Friday 7:00 am to 7:00 pm Central Time.

1. Follow the provided instructions to complete your order.
2. Use a mouse or touch screen to complete the authorization process.

Electronic transcripts are only official coming directly from Sul Ross State University through Parchment to the intended recipient.  Once the secured link is opened, the transcript is no longer considered official.

Printed transcripts mailed by Parchment or SRSU are only official if still in the sealed envelope, or picked up from the Registrar’s Office at Sul Ross.

The Registrar’s Office will not send transcripts via regular email as this is not a secure method of transcript delivery.

Parchment uses data from the student record in addition to what was submitted on the transcript request to verify a students’ identity and process the request.  The following can delay the processing of a transcript request through Parchment:

• Holds on student accounts
• Name mismatch
• Date of birth mismatch
• Social Security number/student ID mismatch

When placing an order online, students and alumni assume responsibility for the following:

• Providing the correct mailing address and/or email address.
• Ensuring the recipient accepts your chosen method of delivery (ex: ensuring the recipient accepts electronic transcripts from Parchment)
• Ordering with enough time to meet the recipient’s deadline
• Following up with the recipient to ensure its arrival.

A Publications and Records fee was approved and assessed to all students beginning in the fall 2004 term. Students who attended Sul Ross fall 2004 or later, paid this fee and are entitled to two free paper transcripts per term in which the fee was paid.

Students who attended prior to fall 2004, did not pay the fee and are not entitled to free transcripts. Please use the online ordering service.

You must request your free transcript(s) in writing using the paper transcript request form. Free official transcripts may only be ordered in person or via mail. Emailed requests will not be processed.

There are no “rush” options available for free paper transcripts. Processing and delivery via USPS may take up to two weeks.

Free paper transcripts are printed in either Alpine or Eagle Pass. Paper transcripts can be released to the student (valid photo ID required) or delivered by First Class mail. Students are responsible for providing the correct delivery address.

Sul Ross State University or its’ partners do not mail or print unofficial transcripts.  Unofficial transcripts can be accessed through the mySRSU portal via the student profile.  If you do not have access to your mySRSU account, you will need to place an order for an official transcript through Parchment.  Once downloaded/opened the transcript is considered unofficial.

Students and alumni must fulfill all obligations to the University before an official transcript can be released. For orders placed through Parchment, students and alumni should receive an email from Parchment notifying them of any holds, and who to contact to remove them.

For additional information on holds and who to contact to remove them, please visit our Record and Registration Holds page.

Students can view their holds online through their mySRSU account, or on their student dashboard in their student profile.

Holds not cleared within 30 days of the transcript request being submitted, will result in the request being cancelled.

If you have questions regarding your transcript request, need assistance with Parchment, or would like to determine the status of your request please contact registrar@sulross.edu or 432-837-8062 on the Alpine campus, or 830-758-5007 on the International/Eagle Pass campus.